5 - Customers’ obligations and expectations
5.1 - The customer can expect the third party transportation/logistics providers to complete the booking in accordance with the information provided by the customers.
5.2 - The customer must be present at the locations, date and times agreed to allow the provider to complete the delivery.
5.3 - The customer is responsible for choosing the right size vehicle for their delivery. Should the vehicle be too small for the delivery, based on what the customer has requested and the characteristics of the delivery, then the customer is at fault and will still be charged despite the delivery not being able to be completed at all or in full.
5.4 - The customer guarantees that all the information they provided in the booking request form is accurate, sincere and not misleading.
5.5 - The customer must make sure that the provider has access to retrieve the goods at the pick up location and access to the drop off location to complete the delivery.
5.6 - If you have not included an extra helper in your booking, you are required to help load and unload items should it be needed.
5.7 - The provider is not responsible for any construction or assembly, only delivery.
5.8 - Customers are prohibited from offering, requesting or making registered providers do deliveries without using the Transfervans’ platform.
In a nutshell:
Providers are not required to pick up items you have not included in the booking!
Providers are only obligated to follow the instructions provided by you at the time of booking. So make sure you have submitted accurate instructions of what needs to be delivered and where from and where to.
Unless you have booked an extra helper, you are required to assist with onload and offload should it be needed.