Frequently Asked Questions
Tech | Invoicing and Payments | Issues During Delivery | Retail Deliveries | Product And Service | Contact
Contact us on [email protected] or call us on 09 951 8705
Tech
I can’t login
I can’t see my current jobs
Why should I use the app to indicate on way to Pick-Up / Destination etc?
The driver site loads on my computer, but not on my phone
There are never any available jobs to view, when I click through the link on the text (SMS) notification
I accepted a job, but haven’t received a confirmation text (SMS) or the full job info
Can I list a second mobile number to receive new job notifications?
The app isn’t working (or outside of network area) and can’t get a signature
Customer has requested that I leave the items at address
Invoicing and Payments
Issues During Delivery
There’s extra items at pick-up, that weren’t listed in the booking
There are extra floors at pick-up or drop-off, that weren’t listed in the booking
The wrong address details are listed in the booking
I’ve damaged the customer’s item or property
Do I have to take my shoes off?
I’m running late for a delivery
I can’t get hold of the customer
The customer isn’t at the pick-up/drop-off address
The customer cancelled, but I’m already on the way to pick-up
Retail Deliveries
What are accessories?
What are the boxes/cartons attached to the item?
What is the Unit on the address for?
What is at the end of my pickup/drop off address?
What is to Where To Leave?
What are access notes? How are they different from job notes?
How can I start doing retail jobs?
When should I arrive at Pick-Up / Drop-Off?
Items showing incorrectly / not available at Pick-Up
Items are damaged at pick-up
Items have been damaged in transit or during Drop-Off
Items found damaged after Drop-Off
Issues with Customer/Damage to Property
How are retail jobs paid?
Authority to Leave - No Customer at the Address
Product and Service
Contact
